Enable Auto-Recharge to top up automatically before
your balance runs out.
Why a balance can go negative
Usage is billed after it happens, in short intervals. If you use more between two billing runs than your remaining balance covers, the balance goes below zero.Charges that continue
Some charges don’t depend on traffic. They continue while your balance is negative and while your account is disabled, for as long as the resource exists or the feature is enabled:- Storage zones and Stream video storage, billed per GB stored
- Magic Containers persistent volumes and attached Anycast IPs
- Database storage
- The $1 minimum monthly usage
When your balance reaches zero
- You are notified. We email you daily while your balance is negative, and the dashboard shows a warning.
- Auto-Recharge runs if you have it enabled. The payment covers your recharge amount plus the negative amount, so your balance returns to the amount you chose.
- You can’t create new resources until your balance is positive again.
- Your account is disabled if the balance is not topped up within 4 days of going negative. We may disable an account sooner, for example for new accounts or large negative amounts.