How Pulse boosted service & improved user experience
Immediately after Pulse switched to bunny.net, they cut their monthly bandwidth costs in half and improved digital delivery. Plus, user complaints dropped off almost instantly.
Quick overview
Quick overview
Faster performance
reducing download errors and improving assets fetching
Better experience
response time on support tickets dropped to a couple of minutes
Lower pricing
by more than half with 24/7 technical support
About Pulse
About Pulse
With over 300,000 users, Pulse is the music industry’s leading software distribution platform. The Pulse downloader streamlines plugin and sample library management, making it easy to discover new sounds, manage huge sample libraries, and share them with a team. Before Pulse, users had to manually download and extract massive libraries, which risked file integrity and left developers vulnerable to piracy.
The Pulse downloader is a reliable, scalable, and user-friendly solution that solves these problems, giving users access to huge audio libraries, ranging from 2 GB to 300 GB. A fast, dependable CDN has always been the beating heart of Pulse. Delivering blazing-fast downloads to thousands of users comes with its own challenges, and Pulse needed a solution that could keep up.
The challenges
The challenges
Pulse was one of the earliest customers at a legacy CDN provider. At first, the service met their bandwidth needs, but performance began to decline after the provider was acquired by StackPath. They were grandfathered in at the same price per GB, but started getting upcharged for services, like support, that had previously been free. This nearly tripled their bandwidth costs. Worse, Pulse began experiencing strange, performance-impacting bugs that degraded the user experience, and support took days to respond.
Then, in 2023, StackPath announced it would shut down its CDN within a few of months. Pulse needed to switch, and they needed to switch fast, and with as little disruption to users as possible.
"We were impressed by how easy Bunny CDN was to integrate and use, how great the support was, and how affordable the service turned out to be. During the switch from our previous provider to Bunny CDN, we found the service exemplary. At every point in the process, they were there to help and made everything incredibly easy. Now that we’re fully switched over, we couldn’t be happier. Everything is easier, faster, and more cost-effective. It just works. I wish we had made the switch years ago!.”
Emmett Cooke
Founder
The solution
The solution
Although Pulse initially worried that switching would be a long, service-disrupting process, the transition to bunny.net took less than a week. Pulse transferred their application and audio library in just a few clicks. By linking them to our global network, we delivered high-speed performance while meeting Pulse’s enterprise bandwidth requirements.
Our Super Bunny Support team responded quickly to every question from the Pulse team, answering most within just a few minutes. Pulse users immediately noticed performance improvements, without the glitches they experienced with their previous CDN. We provided comparable or faster speeds, without all the bugs.
The bunny.net team delivered everything Pulse needed from their last provider, but with less hassle and at a lower cost.
The results
The results
The transition couldn’t have been easier. Although the Pulse team worried about service impacts, their users never experienced downtime. That’s not to say then change went unnoticed. Before the switch, users had complained about service issues and slow download speeds. Those complaints stopped after the switch.
The Pulse team also appreciated our Super Bunny support. Our Super Bunnies answered questions in as little as a few minutes, and never left them waiting more than a day. We also cut their monthly bandwidth costs by in half by eliminating surprise fees. After the switch, the Pulse team wished they’d made the move sooner.
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