reducing download errors and improving assets fetching
response time on support tickets dropped to a couple of minutes.
by more than half with 24/7 technical support
With over 300,000 users, Pulse is the music industry’s leading music software distribution platform. The Pulse downloader streamlines plugin and sample library management, making it easy to discover new sounds, manage huge sample libraries, and share them with a team. Before Pulse, people had to manually download and extract large libraries, which risks file integrity and leaves developers vulnerable to piracy.
The Pulse downloader is a reliable, scalable, and user-friendly solution that addresses these issues, letting users access and share huge audio libraries, anywhere from 2 GB to 300 GB. A reliable and fast CDN has always been at the beating heart of Pulse. Providing blazing-fast download speeds for thousands of users poses its own set of challenges.
At first, NSB Radio built their own CDN using a handful of global POPs: London, USA, Germany, and Asia. Hosting so much data requires significant storage. Streaming live audio in real-time, with low latency, requires significant infrastructure investment and maintenance. For a non-profit community, running all this in-house was no easy task. As the dynamics of the internet changed over the years, this model became increasingly problematic. NSB started to hear complaints about buffering and slow transfer speeds.
As internet streaming quality progressed and audience consumption moved from streaming audio to streaming video, the latency and bandwidth needs grew exponentially, further compounding the issues.
"We were impressed at how easy Bunny CDN was to integrate and use, how great the support was, and how affordable the service was. During the switch from our last provider to Bunny CDN, we found the service exemplary - at every point of the process they were there to help and made it incredibly easy. Now that we’re fully switched over, we couldn’t be happier - everything is easier, quicker, and cheaper. It just works. I wish we had made the switch years ago!.”
Although Pulse initially worried that switching would be a long, service-disrupting process, transitioning to bunny.net took under a week. Pulse transferred their application and audio library in just a few clicks. By linking Pulse to our global network, we provided them with high delivery speeds while meeting Pulse’s enterprise bandwidth requirements.
Our Super Bunny Support gave rapid responses to all of the Pulse team’s questions - answering most questions in just a few minutes. Pulse users immediately noticed performance improvements without the glitches from the old CDN. We provided comparable or faster speeds - without all the bugs.
The bunny.net team did everything Pulse needed from their last provider but with less hassle and at a lower cost.
The transition couldn’t have been easier. Although the Pulse team worried about service impacts, their users never saw downtime. That’s not to say Pulse users didn’t notice the change. Prior to the switch, users complained about service issues and poor download speeds. Those complaints stopped after the switch.
The Pulse team also enjoyed Super Bunny support. Our Super Bunnies answered questions in as little as a few minutes, and never left them waiting more than a day. Finally, we halved their monthly bandwidth costs by eliminating surprise fees. Once they switched, the Pulse team wished they’d done it sooner.
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