We are looking for a full-time Technical Support Specialist to join our global team.
Your role will encompass all things IT and Customer Support, such as assisting clients with any questions they have, discovering & resolving problems, and being a friendly face to our clients while remaining efficient, organized, and focused on providing the best experience possible to our users.
We are looking for someone who can work independently but is also not afraid to ask for help or take the time needed to learn and resolve an issue. You must have excellent interpersonal skills and be genuinely empathetic to customers experiencing issues. This role is fast-paced and being able to work under pressure is critical.
What do we expect?
A passion for helping people and offering a fantastic customer experience
Excellent interpersonal skills
Ability to work independently but also know when to ask for help
Fluent in English speaking & writing
Excellent understanding of CDN & DNS technologies
Working knowledge of HTTP, SSL & WordPress
Working knowledge of support desk systems such as ZenDesk & Intercom
Understanding of best security practices
Keen attention to detail
A high degree of analytical and problem-solving skills
What would make us happy?
Understanding networking topologies, routing, and protocols (TCP/IP, tools such as MTR & traceroutes, etc.)
Experience in a CDN or Web Hosting technical support role
Understanding of basic security architecture, including firewalls, DDoS protection, WAF etc
Someone located within the European Union, however, we are open to remote candidates if you are the right person
Communication with customers and resolving technical problems
Assisting customers with the setup and integration of our products
Diagnosing and resolving network issues
Troubleshooting technical issues
Providing customer support via live chat and ticketing system
Providing timely and accurate customer feedback
Are you ready?